REFUND POLICY

1. Service Satisfaction

At Vibestheticz, we strive to provide exceptional service and results. If you’re not satisfied with your experience, please let us know within 24 hours of your appointment. We will do our best to address your concerns and, if appropriate, offer a complimentary adjustment or discount on a future service.

Note: Refunds for services are not typically provided, as all services are performed by licensed professionals with your satisfaction in mind.

2. Product Returns

We stand by the quality of our retail products. If you’re unhappy with a product purchase, you may return it within 14 days of purchase, provided it is:

• Unopened and unused.

• In its original packaging.

• Accompanied by a valid receipt or proof of purchase.

Refunds: Approved returns will be refunded to the original payment method within 7-10 business days.

Note: Opened or used products cannot be returned due to health and safety regulations.

3. Cancellation Policy

To respect the time of our team and other clients, we require at least 24 hours’ notice for cancellations or rescheduling.

• Late Cancellations (Less than 24 hours): A cancellation fee of 50% of the service cost will be charged.

• No-Shows: Clients who fail to show up for their appointment will be charged a small % of the service cost.

Exceptions: We understand emergencies happen. If you have a valid reason (e.g., illness, family emergency), please contact us as soon as possible to discuss your situation.

4. Gift Cards

• Gift cards are non-refundable and cannot be redeemed for cash.

• Lost or stolen gift cards cannot be replaced.

5. Liability

• Vibestheticz is not responsible for any adverse reactions to services or products, as results may vary based on individual skin types and conditions.

• Clients are encouraged to disclose any allergies, sensitivities, or medical conditions before their appointment.

6. Policy Changes

Vibestheticz reserves the right to update or modify this policy at any time. Clients will be notified of any significant changes via email or on our website.